Stelth2000 Inc.

Detail-oriented Hospitality Manager with almost a decade of experience in management, guest satisfaction, and employee staffing/training in the hospitality industry.

• Extensive knowledge reservation systems:
  • Choice Advantage Web-based Reservation System
  • PBX systems PC-Base Reservation System
  • Mitel
  • I can learn any new system with quickness and nimbleness; I have even trained General Managers over me how to use the systems as well as managerial duties of the GM position.
• Guest Services; I managed all of the hotel's reservations as well as guest's satisfaction with a smile.
• Managerial duties and protocols:
  • Training and supervision of employees (devised and implemented Night Audit walk-through for trainees, resulting in the training process from 5 days to 3 days or less)
  • Account receivables and other financial responsibilities
  • On call contact for new trainees when help is needed

Comfort Suites - Niceville/Eglin AFB, FL - Front Desk Manager 2008 - 2010

Hampton Inn - Niceville/Eglin AFB, FL - Front Desk Manager 2003 - 2008

Holiday Inn Express - Destin, FL - Night Auditor 2002 - 2003

Lenny's Sub Shop - Destin, FL 2001 - 2002

• Fulfilling customer orders in a fast-paced environment
• Customer service
• Money handling

Okaloosa-Walton College - Associate of Arts DegreeMay 2007

Niceville Senior High SchoolMay 2000

Administrative and Management training: System 21 and On-Q Reservation Systems

• Attention to small details, typing skill: approx 75wpm, quick-learner, work well under stress able to work equally well alone or within a group w/o supervision, customer service oriented
• Very knowledgeable with the use, setting up, and repair of computers and various software:
  • Microsoft Windows 2000, XP, Vista, 7
  • Microsoft Office 2003, 2007, 2010
  • Adobe Dreamweaver
  • File Transfer Protocol Clients and Servers
  • Internet Relay Chat, Teamspeak, Ventrilo
  • Quickbooks
  • Can easily learn software to a higher capacity
• Freelance web developement work in designing web pages for myself as well as family members and other paying clients
• Basic Networking Skills - set up home network, have answered questions regarding networks from family members and friends

Download MS Word (97-2003) copy of Resume

Download MS Word (2007/2010) copy of Resume