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Dustin Lennon

Summary

Detail-oriented Hospitality Manager with almost a decade of experience in management, guest satisfaction, and employee staffing/training in the hospitality industry.

Hospitality Industry Experience

  • Extensive knowledge reservation systems:
    • Choice Advantage Web-based Reservation System
    • PBX systems PC-Base Reservation System
    • Mitel
    • I can learn any new system with quickness and nimbleness; I have even trained General Managers over me how to use the systems as well as managerial duties of the GM position.
  • Guest Services; I managed all of the hotel's reservations as well as guest's satisfaction with a smile.
  • Managerial duties and protocols:
    • Training and supervision of employees (devised and implemented Night Audit walk-through for trainees, resulting in the training process from 5 days to 3 days or less)
    • Account receivables and other financial responsibilities
    • On call contact for new trainees when help is needed

Professional Experience

Comfort Suites - Niceville/Eglin AFB, FL - Front Desk Manager 2008 - 2010

Hampton Inn - Niceville/Eglin AFB, FL - Front Desk Manager 2003 - 2008

Holiday Inn Express - Destin, FL - Night Auditor 2002 - 2003

Lenny's Sub Shop - Destin, FL 2001 - 2002

  • Fulfilling customer orders in a fast-paced environment
  • Customer service
  • Money handling

Education

Okaloosa-Walton College - Associate of Arts DegreeMay 2007

Niceville Senior High SchoolMay 2000

Administrative and Management training: System 21 and On-Q Reservation Systems

Technical Skills

  • Attention to small details, typing skill: approx 75wpm, quick-learner, work well under stress able to work equally well alone or within a group w/o supervision, customer service oriented
  • Very knowledgeable with the use, setting up, and repair of computers and various software:
    • Microsoft Windows 2000, XP, Vista, 7
    • Microsoft Office 2003, 2007, 2010
    • Adobe Dreamweaver
    • File Transfer Protocol Clients and Servers
    • Internet Relay Chat, Teamspeak, Ventrilo
    • Quickbooks
    • Can easily learn software to a higher capacity
  • Freelance web developement work in designing web pages for myself as well as family members and other paying clients
  • Basic Networking Skills - set up home network, have answered questions regarding networks from family members and friends

Download MS Word (97-2003) copy of Resume

Download MS Word (2007/2010) copy of Resume